Delivery Information

Online Products & Services

Delivery Policy for Online Products

Full payment of the online product must be received via our secure online payment gateway Paypal prior to the electronic delivery. Once payment has been received, the customer will be sent a URL link to retrieve the desired product or template. At any stage, if a customer is experiencing problems on taking delivery of the online product, they can contact Savvy Signs & Storage support via our contact details info@savvysigns.com.au or our postal address listed on the website. Payment for online products can be made through Paypal via Mastercard or Visa. We do not accept methods of payment that are not online transactions such as personal cheques, postal money orders or cash.

Physical Deliveries for Physical Products

Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched – if applicable, this email contains the tracking number so you can track it online right to your door.

Delivery Timescales – Australia

If placed before 5 pm, subject to passing necessary checks, your order will be shipped within 48 hours. Typically orders are delivered within 2 business days but we recommend expecting delivery within 5 working days.  Orders shipped on Friday almost always arrive on Monday, however this is not guaranteed.  Depending on your location, your order may arrive the following Tuesday-Wednesday if shipped on Friday.

Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders the same day.  To help ensure a specific delivery date (provided you give us 10 working days notice), you can email us at info@savvysigns.com.au.

For out-of-stock items, you can usually expect to receive the item within 2-14 business days.  If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date. In the event of a delay, we will contact you either by email or telephone to inform you of this.

Postage method

Savvy Signs & Storage offer Australia Post shipping only with a choice of Standard Postage or Express Postage.

Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, Australia Post will leave you a card.  This will allow you to know where you can collect your package from.  Due to security reasons, some items must be signed for and we cannot send these items unrecorded.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

Bulk supply

We do not supply anyone except consumers.  We do not respond to enquiries asking us to supply bulk amounts of goods for supply elsewhere as this is against our terms of contract as an official dealer.

We do, however, supply non-trade bulk orders e.g. for events and meetings - and for a quote on any bulk purchase please use the Contact us option.

Savvy Signs & Storage
PO BOX 4838
Knox City Centre
WANTIRNA SOUTH VIC 3152
AUSTRALIA

E-mail: info@savvysigns.com.au